Privacy Policy for Personal Data Processing of Multixchange Service

Information we collect

The information our company collects falls into two categories: voluntary and automatic.

Voluntary information is information that is consciously provided by the User when using any of the company’s services.

Automatic information refers to information sent automatically by devices when they have access to our services.

Basic information

When visiting Multixchange, the servers automatically record standard information provided by the Internet browser. This includes the IP address, the version of the Internet browser and the Internet pages visited, the date of the visit and other information.

Moreover, when the User encounters some errors while using the website, data about the errors related to their occurrence is automatically collected. This may be technical information about the device, as well as other technical information related to some problems. The Client may receive (or not receive) news notifications about these errors at any time.

Device information

When directly visiting or interacting with the services provided by our company, we automatically collect information about the User’s device, which includes:

·    OS;

·    device type;

·    device settings;

·    geodata.

The data collected depends on your device’s personal settings and OS type.

Personal information

The Company may request user information in various cases, which includes important information:

·    Full name;

·    email;

·    region;

·    date.

Grounds for processing personal information

The Company collects and uses personal information when there are legal grounds. In such cases, only the information necessary to provide these services is collected.

Collection and use of information

The Company collects personal information based on the following actions performed on Multixchange:

Subscribe to receive updates via email or social media channels;

using a specific device to access the site;

communication via email, social networks or using modern technologies;

other.

We collect, store and distribute collected information for various purposes, but personal information may not be processed in a manner compatible with such purposes:

  • expanding the functionality of our platform;
  • analytics, research and improvement of the website and related platforms;
  • advertising, including for the collection and processing of advertising information about the services provided;
  • administrative purposes;
  • fulfillment of legal obligations and resolution of disputes.

We combine voluntarily provided personal information with general information and research data from reliable sources. For example, marketing research can provide insights that can be combined with information about how Users use Multixchange to improve it and increase its reliability.

Security of user information

When collecting and using personal information, we store and protect it using various means for illegal use, as well as from unauthorized disclosure, updating, modification and copying.

We do everything to protect the personal information that the User provides to us. At the same time, the Client must remember that no method of electronic transmission can be 100% secure, so we cannot guarantee the absolute safety of data.

The user is responsible for choosing a password and must ensure that it is secure and safe so that the information provided to us is not used by third parties.

How long do we retain your personal information?

Our company stores user information for as long as it is needed. This period depends on the purposes for which your information is used in accordance with the presented Privacy Policy. For example, the User may provide us with personal information, which includes an email address that can be used to contact you when using a specific request. Specialists may store such information until the issue remains open, as well as for personal records to maintain efficiency and resolve these issues in the future. If personal information is not used for such purposes, we will dеlete it or make it anonymous.

However, if necessary, we store personal information to fulfill financial, accounting and reporting obligations, as well as for archiving in the established interests or to solve statistical problems.