Multixchange Exchange Service Rules

1. General Provisions

1.1. This agreement governs the relationship in the provision of services during the exchange of electronic currencies between the User (hereinafter referred to as the Client) and the service Multixchange.net (hereinafter — the Service).

1.2. The Service refers to the online resource named Multixchange.net.

1.3. A Client is an individual or organization conducting an exchange via Multixchange.net.

1.4. Hereinafter, if the Client and the Service are mentioned together, they shall be collectively referred to as the Parties.

1.5. Before using the Service’s services, the Client must fully familiarize themselves with the terms of this Agreement.

1.6. Use of the Service by the Client is only possible if the Client understands and accepts all conditions outlined in this Agreement.

1.7. The Service Administration has the right to unilaterally amend the provisions of this Agreement. Amendments take effect after publication on the Service’s website Multixchange.net.

1.8. This offer becomes effective upon submission of a request by the Client.

2. Subject of the Agreement

2.1. The Service provides services specified in Clause 4 of this Agreement. Additionally, the Client must comply with the rules formulated in Clause 9. Exchange Service operations are carried out according to the present Agreement, the provisions of which are detailed in Clause 5.

2.2. All transactions performed within the Service are chargeable. A Client who creates a request on the website must pay for it.

3. Rights and Obligations of the Parties

3.1. The Multixchange.net Exchange Service undertakes:

3.1.1. To carry out the exchange of electronic currency from online payment systems Payeer and others, adhering to all rules stipulated in this Agreement.

3.1.2. To provide technical and informational support to Clients during money transfers using the Multixchange.net Online Service.

3.1.3. To guarantee the confidentiality of information regarding completed exchange transactions, namely personal data, time of exchange, amount, and other information. Exchanges conducted in different directions with confidential payment systems are deemed confidential and must not be disclosed.

3.1.4. Not to disclose information about completed exchange transactions to third parties. Exceptions inсlude the following cases:
– if a court located at the place of residence of the Multixchange.net Online Service issues a ruling that comes into force;
– if a request is received from official law enforcement agencies and financial monitoring institutions operating at the location of the Multixchange.net Online Service;

3.1.5. To provide discounts to the Client as established by this Agreement.

3.1.6. To ensure the crediting of funds to the Client’s account or a third party within 24 hours after receiving a complaint under circumstances provided for in Clauses 3.2.5, 5.4, 5.5, or 5.6.

3.2. Client Obligations:

3.2.1. Provide accurate details in the request to ensure the fastest execution of the exchange.

3.2.2. Indicate the actual details of their email address to receive notifications from the Service regarding the progress of the exchange operation.

3.2.3. Comply with the requirements of this Agreement as set forth by Multixchange.net Service.

3.2.4. Notify the Service administration or online support of situations where funds were not paid in full or partially, as well as cases stipulated in Clauses 5.4–5.6 of the current Agreement. Notification must be sent no later than one month after the transaction. Otherwise, the Client’s funds transferred under the request will become the property of the Service.

3.2.5. Avoid any complicity in illegal trade and any other illegal operations using the services of Multixchange.net.

3.2.6. Refrain from any actions in practical activities using the Multixchange.net Service that may cause direct or indirect harm to the fight against laundering and legalization of illegally obtained funds;

3.2.7. Not violate regulatory requirements establishing special features of online exchange operations.

3.2.8. Independently calculate and pay all taxes required in accordance with the tax legislation of the User’s location.

3.3. The Exchange Service Has the Right:

3.3.1. Temporarily suspend Service operations to fix malfunctions and improve the Service.

3.3.2. Freeze a transaction until circumstances are clarified if a fraud complaint is received from Clients, partners, or representatives of competent authorities.

3.3.3. At its discretion, establish a discount systеm for exchange operations.

3.3.4. Establish and change the commission rate for exchange transactions.

3.3.5. Cancel an ongoing operation and return the funds deposited by the User without explanation.

3.3.6. The Online Service may require the Client to provide screenshots or video confirmation of the completed transaction via communication tools, email, if an error occurred during the exchange.

3.3.7. Terminate communication with a User who uses profanity, asks questions concerning the Service’s confidentiality, or refuses to provide necessary information for employees.

3.3.8. Block a transaction in cases provided for in Clauses 5.4–5.6 of this Agreement.

3.3.9. Block funds and not return them until the Client’s identity is verified.

3.3.10. The Service’s security department may freeze a Client’s request if he has obtained unlawful enrichment in this or another exchange service and is on the list of debtors until clarification of reasons and compensation of losses incurred by exchanges from this user.

3.3.11. The Service reserves the right to revise the conditions of remuneration under the referral program.

4. List of Services Provided by the Service

4.1. The Service performs operations for exchanging electronic currencies, cryptocurrencies, and bank transfers are also possible. This list can be viewed on the homepage of the website.

4.2. The Exchange Service does not have the right to verify the Client’s possession of funds used for currency exchange.

5. Exchange Operations Procedure

5.1. An exchange is considered started upon the transfer of funds under any request from the Client.

5.2. An exchange is considered completed only after the funds are transferred to the account provided by the Client.

5.3. The Client has no right to cancel an already initiated operation or demand a refund of funds transferred for exchange.

5.4. If the amount transferred by the User does not match the details specified when placing the exchange order, the Service may freeze the transaction until the Client contacts the Service under Clause 3.2.5. The Service will process based on the received amount considering the rate set at the start of the transaction. Alternatively, the Service will recalculate based on the received funds. The choice of action lies with the Service.

5.5. If an incorrect or blocked account is specified, the exchange will not be executed. Funds will be returned to the Client upon request in accordance with Clause 3.2.5. Commission fees will also be deducted.

5.6. If the Client adjusted the payment amount or made the payment from someone else’s account, the Online Service may block such payment. Refund occurs upon the User’s request based on Clause 3.2.5.

5.7. If funds arrive from an account different from the one indicated in the request or the payment notes were altered, the Service has the right to block the transaction. Refund is processed upon the Client’s request in accordance with Clause 3.2.5.

5.8. Bank transfers may take up to 5 (five) business days.

5.9. The Client must make the payment for the request within 15 minutes; otherwise, the request may be deleted or recalculated at the current rate.

5.10. In case the client’s payment does not arrive for an extended period due to a low fee being specified by the sender or the withdrawal was made through a third-party site delaying the payout, the exchange service has the right to recalculate the exchange rate in the request at the time of receipt of funds.

5.11. If the exchange is made with an additional payment from the exchange service, no discount applies.

5.12. In any case where a refund is made, a 5% commission is withheld, except in point 10.1.1.

6. Guarantees and Liability of the Parties

6.1. The Multixchange.net Service does not bear material or moral responsibility for incorrectly filled requests or other errors in the execution of electronic currency exchange. If funds were transferred to an incorrect account specified in the Client’s request, cancellation of the transaction or refund of funds does not occur.

6.2. The Multixchange.net Service is not liable for damage or loss of equipment functionality or its individual components caused during the exchange.

6.3. The Multixchange.net Service is not responsible for delays in payments by any financial institution.

6.4. Multixchange.net is not liable for losses or income not received if they arise from erroneous representations by the Client regarding tariffs or profitability of transactions.

6.5. The Service is not liable for financial losses arising from transfer delays.

6.6. The Client confirms that they are the lawful owner or have legitimate grounds for using the funds involved in exchange operations.

6.7. The Client agrees to compensate for losses incurred by third parties, whether directly or indirectly related to the use of the Service’s capabilities by the Client.

6.8. The Client confirms that they have reached the age of majority at the time of interaction with the Multixchange.net Service, in accordance with the laws of the Client’s country of residence.

7. Changes to the Terms of the Agreement

7.1. The Administration of the Multixchange.net Exchange Service has the right to edit or change this Agreement at any time. Changes take effect after publication or placement on the official website Multixchange.net.

8. Force Majeure

8.1. In the event of force majeure circumstances, the Parties are released from liability for non-performance or untimely performance of the terms of this Agreement. Force majeure circumstances inсlude war, terrorism, fire, flood, riots, hacking, acts of local authorities. Also included are power failures and lack of access to networks, including the Internet and communication services.

9. Procedure for Conducting Exchange Operations

9.1. It is prohibited to use the Exchange Service for conducting illegal operations, fraud. The Client agrees to be held accountable for attempts to exchange fraudulent funds in accordance with the laws of the country where the violation occurred.

9.2. During investigative measures, if the illegality of the payment is proven, the Service has the right to provide information to the requesting law enforcement agencies.

9.3. To perform a currency exchange, the Client must transfer the required amount of electronic funds from their virtual wallet. They personally bear responsibility for the legality of their source.

9.4. The Exchange Service is not responsible for transfers made for the Client by third parties.

9.5. By clicking the “I agree with the exchange rules” button, the Client accepts all terms of this Agreement.

10. Anti-Money Laundering (AML)

10.1. Implementation of control methods:

10.1.1. Control methods are used in the following cases and areas:

When establishing commercial relationships with the User and during their activity;
In any case where the transaction amount exceeds 15,000 euros or is equivalent to this amount in any other currency;
If there are doubts about the accuracy and/or reliability of the provided data;
If the planned transaction is overly complex;
If there are grounds to suspect that the transaction is related to money laundering and/or financing of terrorism, and/or any other form of illegal activity and/or is considered a high-risk transaction in accordance with the risk assessment procedure established by the current policy.
If during automated AML checks of the User’s online wallet addresses, there is a possible connection with such organizations as: Darknet Marketplace, Darknet Service, Fraudulent Exchange, Illegal Service, Mixing Service, Ransom, Scam, Stolen Coins. Upon detection of such connections, funds will be returned to the sender’s details only after the User passes verification (KYC) (deducting a 10% commission).

10.2. Additional control methods are implemented in case the User changes the conditions and/or details of the exchange, and/or partial execution and/or non-execution, increasing the risk level:

If the exchange does not serve a reasonable purpose (is unreasonable);
If the exchange is financially irrational;
If the same type of transactions and/or exchanges is repeated several times within a short period;
If the User refuses to provide information requested by the Service in cases and manner provided for by this policy and/or the Service Rules, without explaining the reason for refusal and/or if the User expresses unusual concern about confidentiality issues;
If the User decides to change the transaction in a way that is not standard practice for organizing exchange operations;
In case of unjustified urgency on the part of the User in carrying out the transaction/exchange/transaction;
If the User makes changes to the transaction/exchange conditions shortly before its execution;
If the User cannot be contacted via the provided email and/or phone number and/or any other contact details;
If there is information and/or grounds to believe that the data provided by the User are false and/or inaccurate;
If the planned transaction/exchange will be overly complex and there will be no obvious economic reason.

10.3. By accepting this Agreement, you accept and agree to our AML Policy.